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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-3351245 Upheld
Upheldoutcome, as published by the Ombudsman
£5,250redress stated in the decision
Wed Jun 01deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mrs G complains that Tesco Personal Finance PLC (“Tesco Bank”) failed to refund money she lost as part of an investment scam.APP scam refund refused
Rules cited
Financial Services and Markets Act 2000, Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3351245.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.