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GE Money Consumer Lending Limited
Financial Ombudsman decision DRN-3350687 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr and Mrs W say that, when they purchased the timeshare, they were told that purchasing points was akin to an investmentProduct mis-sold
GE Money has offered them £25 in recognition of the delay they experienced whilst GE Money was looking into their complaintComplaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3350687.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.