HSBC UK Bank Plc
Financial Ombudsman decision DRN-3347986 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Charges and fees
In the Ombudsman’s words
it won’t have acted fairly and reasonably towards Mr T and Miss M if it applied any interest, fees and charges to Mr T and Miss M’s account in circumstances where it was aware, or it ought fairly and reasonably to have been aware Mr T and Miss M were experiencing financial difficulty.Treatment in financial difficulty
the change in charging structure HSBC UK Bank Plc (“HSBC”) has made has resulted in the cost of their overdraft increasingCharges and fees
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3347986.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.