Barclays Bank UK PLC

Financial Ombudsman decision DRN-3347488 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr M complains that Barclays Bank UK PLC wouldn’t refund payments he said he didn’t make from his account.Unauthorised transaction

These were then re-debited resulting in an overdraft and an adverse credit history for him.Credit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3347488.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.