Halifax Limited

Financial Ombudsman decision DRN-3345879 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs M complain that Bank of Scotland plc, trading as Halifax, wouldn’t allow them to port their full outstanding mortgage balance.Mortgage administration

They are also unhappy with the customer service provided during the application.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3345879.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.