Barclays Bank UK PLC

Financial Ombudsman decision DRN-3345574 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Barclays indicated that it was based on information on Mrs A and Mr S’ credit fileCredit file reporting

Barclays Bank UK PLC made an error which led to their application to port their mortgage being declinedMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3345574.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.