HSBC UK Bank Plc
Financial Ombudsman decision DRN-3344969 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Mar 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
HSBC also said they had refunded a late payment fee of £12 for Mrs BCharges and fees
Mrs B made a complaint to HSBC as she said that she had to contact HSBC 15 times to try and find out why this had been debited from her accountComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3344969.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.