Barclays Bank UK PLC

Financial Ombudsman decision DRN-3344496 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Mar 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

failed to answer their question about allowable overpayments on their mortgage in good timeMortgage administration

Barclays couldn’t give them that information at the time because the system with that information was not functioningService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3344496.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.