PrePay Technologies Limited

Financial Ombudsman decision DRN-3344410 Not upheld

Not upheldoutcome, as published by the Ombudsman

£4,200redress stated in the decision

Mon Aug 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

A company that I’ll refer to as P complains that PrePay Technologies Limited (trading as and referred to in this decision as ‘Countingup’) won’t refund £4,200 it lost in a scam.APP scam refund refused

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3344410.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.