Ald Automotive Limited

Financial Ombudsman decision DRN-3343384 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Mon Apr 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

Ald Automotive Limited must pay compensation of £1000 directly to Mrs H for the trouble and upset caused by the incorrect reporting on her credit file. It must also contact Mrs H to set up an affordable payment arrangement for the outstanding balance, taking into account her income and expenditure.Treatment in financial difficulty

Mrs H complains that Ald Automotive Limited (AA) is reporting incorrect information on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3343384.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.