Firms › Nationwide Building Society ›

Nationwide Building Society

Financial Ombudsman decision DRN-3341158 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Nationwide took the view that its relationship with Mr S had broken down and, in May 2021, told him that it would be closing his account at the end of July.Account closed or refused

He did not receive any contact within that timescale, however, although he did receive a response around three weeks later. In that response, Nationwide accepted that it had not formally acknowledged the complaint as it should have doneComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3341158.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.