Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3340606 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

I do not uphold the complaint concerning the disputed transactions made from the ATM.Unauthorised transaction

I uphold this complaint in part against Sainsbury's Bank Plc and instruct them to pay Mr P an additional £100 for the poor service and delays he suffered as a result of the renewal of his debit card.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3340606.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.