Carcashpoint Limited

Financial Ombudsman decision DRN-3340283 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed May 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss B complains that CarCashPoint Limited trading as Logbook Loans NI (Carcash) wouldn’t agree to her payment proposals.Treatment in financial difficulty

Miss B has said to us that she thinks the added costs are unreasonable.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3340283.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.