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Punjab National Bank (International) Limited

Financial Ombudsman decision DRN-3339732 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

PNBIL then told Ms W it would not be able to open an ISA for herAccount closed or refused

I agree she was given incorrect information about both the ID she would need to open her account and the transfer of funds.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3339732.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.