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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-3336999 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Remove all charges, fees and interest applied to Miss R’s account after 26 February 2018Charges and fees

Creation should remove any adverse information it has recorded with credit reference agencies about Miss R’s account for the period after 26 February 2018Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3336999.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.