OneSavings Bank Plc
Financial Ombudsman decision DRN-3336919 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
M complains about how OneSavings Bank Plc (trading as Kent Reliance) has responded to its request to backdate the product switch rates on two of its two buy-to-let mortgage accounts.Interest and rates
M complains about how OneSavings Bank Plc (trading as Kent Reliance) has responded to its request to backdate the product switch rates on two of its two buy-to-let mortgage accounts.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3336919.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.