Clydesdale Bank Plc
Financial Ombudsman decision DRN-3335049 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr P complains Clydesdale Bank Plc trading as Virgin Money didn’t process a payment he made correctly.Payment delayed or failed
Mr P says he called Clydesdale twice on the Saturday morning at about 8am and 10am. But Clydesdale’s records only show one call at about 10am.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3335049.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.