Clydesdale Bank Plc
Financial Ombudsman decision DRN-3334584 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney
In the Ombudsman’s words
The complaint The estate of Ms S (the estate) complain that Clydesdale Bank Plc trading as Virgin Money won’t allow them to close Ms S’ matured Individual Savings Accounts (ISA) and keep the remaining fixed term ISA’s until maturity.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3334584.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.