Barclays Bank UK PLC

Financial Ombudsman decision DRN-3333692 Not upheld

Not upheldoutcome, as published by the Ombudsman

£12,624redress stated in the decision

Tue May 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Barclaycard issued a Notice of Default and the debt was sold to a debt collection agency (DCA). In July 2020, Barclaycard wrote to Mr B to tell him that after a review of operating procedures, they’d agreed to refund interest and default fees of £12,624.05.Charges and fees

They apologised for not dealing with his complaint in a timely way and for not responding to his requests for a copy of the credit agreement or letter of assignment. For this, they offered compensation of £100Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3333692.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.