Northern Bank Limited

Financial Ombudsman decision DRN-3332746 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

treated Miss K with forbearance rather than adding an increased amount of interest, fees and charges on the overdraftTreatment in financial difficulty

unfairly increased the interest rate on her overdraftCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3332746.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.