Sainsbury's Bank Plc

Financial Ombudsman decision DRN-3331912 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue May 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr W and Miss W complain that Sainsbury's Bank Plc (“SB”) caused delays to their mortgage application which led to the purchase of a property falling through.Mortgage administration

SB failed to explain though that Miss W also needed to sign and confirm the new address.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3331912.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.