HSBC UK Bank Plc
Financial Ombudsman decision DRN-3331051 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jun 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Treatment in financial difficulty
In the Ombudsman’s words
Miss B complains that HSBC UK Bank Plc (“HSBC”) irresponsibly provided an overdraft to herIrresponsible lending
refused to assist her when she told them about her financial difficultiesTreatment in financial difficulty
Rules cited
FCA CONC (Consumer Credit sourcebook), FCA BCOBS (Banking Conduct of Business), FCA DISP (Dispute Resolution)
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3331051.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.