Barclays Bank Plc
Financial Ombudsman decision DRN-3329228 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue May 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Support for vulnerable customers
In the Ombudsman’s words
Miss A is unhappy that Barclays Bank UK PLC trading as Barclaycard won’t remove a default recorded on her credit file.Credit file reporting
She said Barclaycard hadn’t taken into account that she was vulnerable and that it should have looked at her medical records before taking the action it did.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3329228.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.