Revolut Limited

Financial Ombudsman decision DRN-3327867 Upheld

Upheldoutcome, as published by the Ombudsman

£885redress stated in the decision

Thu Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr S says he fell victim to a scam – he received a text from someone purporting to be the post office saying that he had missed a delivery and needed to click on a link to rearrange delivery.APP scam refund refused

Mr S is disputing three online card payments from his account which took place on the 18 August 2021.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3327867.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.