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Bank of Scotland Plc
Financial Ombudsman decision DRN-3325874 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Apr 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Miss B complains Bank of Scotland plc (trading as Birmingham Midshires) unfairly added a late payment marker to her credit file with regard to her buy to let mortgage.Credit file reporting
She also said a Bank of Scotland (BoS) employee was rude to her and hung up the phone when she was trying to resolve the matter.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3325874.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.