Barclays Bank UK PLC

Financial Ombudsman decision DRN-3325789 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Barclays provided Miss W with forbearance during the difficult time she faced following her losing her job as a result of the Covid pandemic.Treatment in financial difficulty

Miss W complains Barclays Bank UK PLC (Barclays) went back on its agreement to spread the amount of the arrears outstanding on her mortgage account, over its remaining term.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3325789.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.