Nationwide Building Society

Financial Ombudsman decision DRN-3325755 Upheld

Upheldoutcome, as published by the Ombudsman

£2,000redress stated in the decision

Wed May 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Nationwide had blocked her account.Funds blocked or frozen

I find the delay was plainly excessive and Nationwide should instead have concluded their review withinService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3325755.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.