HSBC Bank plc

Financial Ombudsman decision DRN-3325358 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Miss C complained to HSBC and said it hadn’t helped her when she was in financial difficulties and continued to lend to her when it shouldn’t have.Treatment in financial difficulty

Miss C is unhappy with the overdraft fees HSBC UK Bank Plc (“HSBC”) applied to her account since 2005.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3325358.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.