HSBC UK Bank Plc
Financial Ombudsman decision DRN-3324211 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri May 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
HSBC UK Bank Plc blocked their accountFunds blocked or frozen
poor customer service in the way it had treated Mrs R by making her wait in branch and being passed to the wrong team which resulted in the phone being hung up on herService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3324211.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.