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Shop Direct Finance Company Limited

Financial Ombudsman decision DRN-3323554 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

On her next account statement Shop Direct added all of the deferred interest for the entire £399.99 purchase, even though only £99.99 remained unpaid.Charges and fees

Shop Direct told her that interest would be backdated for the BNPL period if she didn’t pay off the BNPL on time. However, it said that if Ms H made partial payments towards the BNPL balance then deferred interest would only be applied for the amount that was left outstanding.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3323554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.