National Westminster Bank Plc

Financial Ombudsman decision DRN-3322884 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Fri Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

I intend to instruct NatWest to remove any charges or interest associated with the overdraft on the 30 November 2020Charges and fees

I think she experienced poor service and was given incorrect information about who could deal with her complaint.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3322884.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.