NewDay Ltd

Financial Ombudsman decision DRN-3322730 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Support for vulnerable customers

In the Ombudsman’s words

Mr T complains that he was unable to make a transaction on a credit cardCard dispute or chargeback

Mr T also complains that NewDay Ltd trading as Fluid Credit Card hadn’t taken into consideration his vulnerable status.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3322730.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.