Barclays Bank UK PLC

Financial Ombudsman decision DRN-3322727 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,238redress stated in the decision

Mon May 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mrs T has complained about the service she received from her mortgage lender Barclays Bank UK PLC. Mrs T is unhappy about Barclays’ handling of an application to port her mortgage from one property to another.Mortgage administration

Mrs T complained to Barclays. She felt that what should have been a straightforward porting application had turned into two months of hard work without getting her application agreed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3322727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.