TSB Bank plc

Financial Ombudsman decision DRN-3322001 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Tue Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Support for vulnerable customers

In the Ombudsman’s words

Waive all overdraft and interest fees and charges allocated to Mr M and Miss M’s joint account from 9 March 2016Charges and fees

He told them he’d been a victim of financial, emotional and physical abuse during the period of his relationship with Miss M.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3322001.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.