Santander UK Plc
Financial Ombudsman decision DRN-3321977 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon May 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mr H complains that Santander UK Plc (“Santander”) have failed to refund £30,000 he says he lost as part of a scam.APP scam refund refused
I’ve also considered whether Santander acted reasonably in its handling of Mr H’s chargeback claims for the payments made to Infinox.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3321977.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.