HSBC UK Bank Plc
Financial Ombudsman decision DRN-3319982 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Fri Aug 26deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr B complains that HSBC UK Bank Plc closed his bank account leaving him without access to his money.Account closed or refused
HSBC initially said that Mr B’s account was closed in May 2019 due to a default. It then said this was a mistake and that the account was closed due to dormancyComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3319982.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.