Bank of Scotland Plc

Financial Ombudsman decision DRN-3316284 Upheld

Upheldoutcome, as published by the Ombudsman

£140redress stated in the decision

Tue Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

an international payment he tried to make wasn’t appearing on his accountPayment delayed or failed

Mr B complained to Halifax and he says he was unhappy with their response and service he receivedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3316284.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.