Vanquis Bank Limited

Financial Ombudsman decision DRN-3316091 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Mar 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Support for vulnerable customers

In the Ombudsman’s words

Mrs W complains Vanquis Bank Limited (Vanquis) unfairly suspended the use of her credit card.Funds blocked or frozen

Mrs W says this matter has caused her a great amount of stress during a difficult time for herSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3316091.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.