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American Express Services Europe Limited
Financial Ombudsman decision DRN-3313619 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Ms P then complained to the flight operator but they didn’t resolve her complaint. So, Ms P then raised this with Amex who declined both a chargeback and Section 75 claim.Card dispute or chargeback
Ms P confirms Amex haven’t looked into this and, from the information Amex have provided, I can’t see they’ve addressed this complaint. So, Amex should look into this complaint and respond directly to Ms P.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3313619.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.