Indigo Michael Limited

Financial Ombudsman decision DRN-3309392 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

provided a credit facility she couldn’t afford to repayIrresponsible lending

unhappy with the communication and information she was given by SNC during the time when it was investigating her complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3309392.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.