Capital One (Europe) plc

Financial Ombudsman decision DRN-3306472 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction

In the Ombudsman’s words

An Ocean credit card was opened in Mr M’s name in August 2019. Mr M says he didn’t apply for the card or carry out any of the spending on the card.Unauthorised transaction

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3306472.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.