Zopa Limited

Financial Ombudsman decision DRN-3306054 Upheld

Upheldoutcome, as published by the Ombudsman

£3,598redress stated in the decision

Mon Mar 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

a loan he says he didn’t take outUnauthorised transaction

Remove any data from the credit reference agencies in relation to this loanCredit file reporting

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3306054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.