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Kensington Mortgage Company Limited
Financial Ombudsman decision DRN-3305723 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Ms S complains that Kensington Mortgage Company Limited won’t remove her ex-husband from their joint mortgage, and won’t allow her to switch the mortgage onto a lower interest rate.Interest and rates
Kensington won’t let her take a new interest rate product without her ex-husband’s agreementMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3305723.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.