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Lloyds Bank PLC
Financial Ombudsman decision DRN-3305346 Upheld
Upheldoutcome, as published by the Ombudsman
£3,000redress stated in the decision
Fri Mar 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Support for vulnerable customers
In the Ombudsman’s words
Mr W is complaining about Lloyds Bank PLC closing his accounts with them.Account closed or refused
Mr W has some medical conditions which affect his behaviour. He explained to Lloyds he had autism and mental health conditionsSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3305346.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.