Santander UK Plc
Financial Ombudsman decision DRN-3300075 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Santander put in place a payment holiday for May – July 2020Treatment in financial difficulty
Mr R complains that Santander UK Plc refused to cancel a payment holiday on his mortgageMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3300075.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.