HSBC Bank plc

Financial Ombudsman decision DRN-3298361 Upheld

Upheldoutcome, as published by the Ombudsman

£25,445redress stated in the decision

Fri Mar 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr K complains that HSBC Bank UK Plc did not do enough to recover the money he lost to an investment scammer.APP scam refund refused

Mr K disputed eight payments taken by 365 Markets from his HSBC Visa debit card... HSBC concluded it couldn’t take Mr K’s chargeback claims any furtherCard dispute or chargeback

Rules cited

FCA DISP (Dispute Resolution), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3298361.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.