LeasePlan UK Limited

Financial Ombudsman decision DRN-3296707 Not upheld

Not upheldoutcome, as published by the Ombudsman

£639redress stated in the decision

Tue Jan 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Data and privacy

In the Ombudsman’s words

LeasePlan agreed two separate payment deferrals.Treatment in financial difficulty

Ms R recently complained that LeasePlan are in breach of the Data Protection Act 2018 as it failed to respond to her subject access request made on 3 March 2022.Data and privacy

Rules cited

FCA CONC (Consumer Credit sourcebook), UK GDPR / Data Protection Act 2018

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3296707.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.