PayPal (Europe) Ltd
Financial Ombudsman decision DRN-3296203 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Mon Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Identity checks and access
In the Ombudsman’s words
his account was temporarily limited, and he’d be unable to make payments until he logged in to submit identity documentsFunds blocked or frozen
withheld a payment he was trying to make to a merchant until he provided documents to prove his identityIdentity checks and access
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3296203.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.