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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-3295932 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

The Co-op said that the account was in arrears at the time Mr A applied for a rate in December 2020.Treatment in financial difficulty

Mr A complains that The Co-operative Bank Plc won’t allow him to take a new lower interest rate on his mortgage because it considers the mortgage to be in arrears.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3295932.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.