Scottish Widows Bank Plc

Financial Ombudsman decision DRN-3293061 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Tue Mar 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs P complain that Scottish Widows Bank Plc didn’t explain that a reduced payment arrangement would result in mortgage arrears.Mortgage administration

Scottish Widows also accepts it didn’t contact Mr and Mr P when the three-month payment arrangement ended in December 2020.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-3293061.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.